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It is our intention to provide you with the highest possible level of customer service at all times. However we recognise that things can go wrong on occasion and if this occurs we are committed to resolving matters promptly and fairly.

Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website, www.financial-ombudsman.org.uk

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Multi Car Insurance Services is a trading name of Norton Insurance Brokers which is authorised and regulated by the Financial Conduct Authority, FCA reference 769110. Registered Address in England and Wales at Floor 7, Lyndon House, 62 Hagley Road, Birmingham, B16 8PE No. 09908568.

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